Return & Refund Policy

Last updated: October 2, 2026

30-day returns

Underglow accepts return requests within 30 calendar days of delivery. For a change-of-mind return, the item must be unused, in its original condition, with any included accessories and original packaging. To request a return, email theunderglow@outlook.com with your order number and the reason for the return. We will send you the return instructions and address. Please do not send an item back before receiving those instructions.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photos if available. We will arrange an appropriate replacement or refund and cover reasonable return shipping if a return is needed.

Return shipping and refunds

For a change-of-mind return, you are responsible for the cost of return shipping unless applicable law requires otherwise. We will tell you the return destination before you ship. We do not charge a restocking fee. Once the return is received and inspected, we will notify you of the outcome and issue any approved refund to the original payment method within 10 business days. Your bank or payment provider may take additional time to post it. Original delivery charges are refunded where required by applicable law.

Cancellations and delays

If you need to cancel an order, email us as soon as possible. If it has not shipped, we will cancel it and refund it in full. Once it has shipped, use the return process above. If we cannot ship within our stated processing period, you may decline the revised dispatch date and receive a full refund for the unshipped order.

Your legal rights

This 30-day return offer is in addition to any non-waivable rights you have under applicable consumer law, including rights relating to faulty or misdescribed goods. If you have a question about a return or an overdue refund, contact theunderglow@outlook.com.